Service Level Agreement (SLA)

1. Scope of Agreement

This Service Level Agreement ("SLA") applies to all active GPU Cloud compute instances, dedicated Bare-Metal nodes, and private clusters operated by Abu Salama Store Ltd.

2. 99.9% Infrastructure Uptime Target

We guarantee a Monthly Infrastructure Uptime of at least 99.9%. This guarantee covers data center electrical power, cooling, network switch connectivity, and bare-metal server motherboard/GPU operational health.

3. Rapid Hardware Replacement

In the rare event of physical GPU or RAM component failure, our on-site data center engineers guarantee hot-swap hardware replacement within under 2 hours of diagnostic confirmation.

4. SLA Credit Table